Payless has almost 120 locations nationwide, and most of them are located at the biggest U.S. airports. Of course, it tends to be more expensive to rent a car from an airport location than from a neighborhood location, but Payless actually touts decent baseline prices.
So what’s the problem? Well, these low rates come at a high cost, including a subpar collection of older, high-mileage, sometimes dirty vehicles and, as Autoslash puts it, “high-pressure sales tactics to push consumers to opt for add-on services, which they may not need or want.”
According to the Better Business Bureau, complaints about Payless are common, with gripes typically focusing on confusing contracts, long wait times, unexpected charges and rude representatives. Even worse, according to “The New York Times,” the company makes it exceedingly difficult to register (well-founded) complaints.
The situation is so bad that, in 2016, a class-action lawsuit was filed against the company, specifically on account of its relentless tacking-on of unnecessary extra charges.
So, yeah — you probably want to avoid renting from Payless.