This United Kingdom-based airline offers flights to more than 60 destinations in the United States, Cuba, Canary Islands and elsewhere. Unfortunately, Thomas Cook Airlines isn’t doing so hot in the customer satisfaction arena.
Search online for reviews and you’ll find phrases like “10 hours of agony” and “airline I’ll never fly again.” Passengers have complained about uncomfortable seats, extra charges and fees, poor customer service, delays, cramped planes and nearly everything else you can think of.
Though the fares are cheap, that isn’t enough to sway many disappointed passengers.
“This is possibly one of the worst airlines I’ve ever flown with. Rude boarding staff and unreasonable policies. The price given is totally misleading, as the hand luggage cannot weigh more than 6kg. All bags are weighed religiously — the atmosphere is unpleasant and the whole experience makes you regret ever dreaming of a holiday,” one traveler wrote. Ouch!