On-time performance: 8.5
Quality of service: 6.3
Claim processing: 9.1
Each year, some 8 million people fly to 81 destinations with Flybe, a low-cost British airline that has been in business since 1979 and is Europe’s largest regional airline. One of the most common words passengers use to describe Flybe is “simple.” Everything from online check-in to the boarding process feels efficient, easy and friendly, passengers say. British travelers particularly like that Flybe offers flights out of smaller, quieter airports, such as Southampton Airport.
“Flying with Flybe is pleasant, calm, organised, friendly, professional. No frills, but also no drama, no fuss,” one passenger wrote.